7.59°C Vancouver

Apr 30, 2024 6:30 PM - The Canadian Press

London Drugs probes if personal data was breached in cyber incident that shut stores

Share On
london-drugs-probes-if-personal-data-was-breached-in-cyber-incident-that-shut-stores
A statement from the retailer and pharmacy chain says it will notify "affected individuals" if the probe finds their data was breached.(Photo: The Canadian Press)

London Drugs is investigating whether personal data was compromised in a cybersecurity incident that prompted the company to close all of its stores across Western Canada until further notice.

A statement from the retailer and pharmacy chain says it will notify "affected individuals" if the probe finds their data was breached.

The company says it's working with third-party cybersecurity experts to securely bring its operations back online after discovering the incident on Sunday.

An earlier statement said there was no reason to believe customer or employee data had been affected by the incident and stores had been closed "out of an abundance of caution."

The Richmond, B.C.-based company says its phone lines have also been temporarily taken offline, but staff are available in person at London Drugs locations to support customers with urgent pharmacy needs.

President Clint Mahlman says in the latest statement that the company's priority is fully restoring operations as soon as possible.

"We appreciate everyone's patience and support during this very difficult time and will provide updates as available."

There are more than 80 London Drugs locations across Alberta, Saskatchewan, Manitoba and B.C.

Canada Post confirmed Monday that offices inside the stores are affected by the closure, but said customers can still collect parcels waiting for them.

Over the last two years, Giant Tiger Stores Ltd., Indigo Books & Music, the LCBO, the Toronto Public Library, the Nova Scotia government and the City of Hamilton in Ontario have also fallen victim to cyber incidents.

Latest news

alberta-premier-says-ucp-mlas-prepared-to-answer-recall-challenges
AlbertaNov 27, 2025

Alberta premier says UCP MLAs prepared to answer recall challenges

Alberta Premier Danielle Smith says members of her United Conservative caucus are ready to defend their work as several MLAs face active recall petitions across the province. More than a dozen campaigns have been launched under Alberta’s recall legislation, which allows constituents to attempt to remove an elected official before the next general election. Smith pointed to two senior ministers as examples of what she described as a strong government record. She said Education Minister Demetrios Nicolaides has overseen significant increases to school operating and capital budgets, and that Se
former-surrey-employee-charged-after-police-probe-alleged-2-5m-municipal-fraud
CanadaNov 27, 2025

Former Surrey employee charged after police probe alleged $2.5M municipal fraud

Surrey police say a former municipal staff member is facing several criminal charges after an investigation into what officials describe as a multi-year fraud that cost the city an estimated $2.5 million. The case began last year when the City of Surrey reported financial irregularities involving its internal payment systems. According to the Surrey Police Service, the RCMP’s economic crimes unit examined allegations that the employee had gained unauthorized access to municipal financial platforms and created fraudulent documentation connected to her duties. Investigators allege the actions
one-person-killed-in-tractor-trailer-collision-on-highway-1-near-lytton
BCNov 26, 2025

One person killed in tractor-trailer collision on Highway 1 near Lytton

A man has died following a collision between two transport trucks on Highway 1 in the Fraser Canyon, a stretch of roadway heavily used by commercial drivers moving goods through British Columbia. The crash happened Monday morning on Tank Hill Bridge, north of Lytton, and is now the focus of a police investigation into whether criminal driving behaviour may have contributed. BC Highway Patrol says the collision occurred shortly before 9 a.m. when a northbound Kenworth truck hauling two empty flat-deck trailers struck a southbound Volvo pulling two enclosed trailers. The 49-year-old Volvo driver
new-westminster-police-respond-to-three-pedestrian-collisions-in-three-days
BCNov 26, 2025

New Westminster police respond to three pedestrian collisions in three days

New Westminster police are urging drivers and pedestrians to take extra care after officers were called to three separate collisions involving people on foot over a three day period. The incidents, which occurred between November 22 and November 24, came at a time when shorter daylight hours are already increasing safety risks on city streets. The first collision was reported on November 22 in the 500 block of 6th Street, where a man told 9-1-1 he had been struck by a vehicle. Emergency crews from New Westminster Fire and Rescue Services and BC Emergency Health Services assessed the victim, wh
pedestrian-dies-after-collision-on-vedder-road-in-chilliwack
BCNov 26, 2025

Pedestrian dies after collision on Vedder Road in Chilliwack

A woman has died after being struck by a pickup truck while crossing Vedder Road in Chilliwack on Tuesday afternoon. RCMP say the collision happened around 4:20 p.m. in a busy stretch of the roadway between the Highway 1 overpass and Luckakuck Way, an area often used by commuters and nearby commercial traffic. Investigators report that the 63-year-old pedestrian had crossed into the centre median before stepping back into the southbound lane, where she was hit by a 2007 GMC Sierra driven by a 63-year-old man. Police say the driver and several witnesses stopped immediately and attempted first a

Related News