13.36°C Vancouver

Apr 30, 2024 6:30 PM - The Canadian Press

London Drugs probes if personal data was breached in cyber incident that shut stores

Share On
london-drugs-probes-if-personal-data-was-breached-in-cyber-incident-that-shut-stores
A statement from the retailer and pharmacy chain says it will notify "affected individuals" if the probe finds their data was breached.(Photo: The Canadian Press)

London Drugs is investigating whether personal data was compromised in a cybersecurity incident that prompted the company to close all of its stores across Western Canada until further notice.

A statement from the retailer and pharmacy chain says it will notify "affected individuals" if the probe finds their data was breached.

The company says it's working with third-party cybersecurity experts to securely bring its operations back online after discovering the incident on Sunday.

An earlier statement said there was no reason to believe customer or employee data had been affected by the incident and stores had been closed "out of an abundance of caution."

The Richmond, B.C.-based company says its phone lines have also been temporarily taken offline, but staff are available in person at London Drugs locations to support customers with urgent pharmacy needs.

President Clint Mahlman says in the latest statement that the company's priority is fully restoring operations as soon as possible.

"We appreciate everyone's patience and support during this very difficult time and will provide updates as available."

There are more than 80 London Drugs locations across Alberta, Saskatchewan, Manitoba and B.C.

Canada Post confirmed Monday that offices inside the stores are affected by the closure, but said customers can still collect parcels waiting for them.

Over the last two years, Giant Tiger Stores Ltd., Indigo Books & Music, the LCBO, the Toronto Public Library, the Nova Scotia government and the City of Hamilton in Ontario have also fallen victim to cyber incidents.

Latest news

high-risk-offender-nathanial-odorjan-to-reside-in-surrey-police-issue-public-warning
BCApr 23, 2026

High-risk offender Nathanial Odorjan to reside in Surrey, police issue public warning

Surrey Police Service says a man designated as a high-risk offender will be living in the city and is warning the public as part of a formal disclosure. According to a Surrey Police Service news release, Nathanial Odorjan, 42, has a history of violence against people, including offences involving women and underage girls. Police said the notice is intended to support public safety and awareness. Odorjan is described as a White male, about six-foot-one and 150 pounds, with short balding brown hair and brown eyes. Police say he has previously worn facial hair. The release states Odorjan is curre
carney-rejects-u-s-pressure-ahead-of-potential-cusma-trade-talks
CanadaApr 23, 2026

Carney rejects U.S. pressure ahead of potential CUSMA trade talks

Prime Minister Mark Carney says Canada will not follow U.S. direction as it prepares for possible negotiations on the future of the Canada–United States–Mexico Agreement, pushing back on recent comments from American officials about trade irritants. Speaking at a news conference in Ottawa, Carney said tariffs imposed by the United States on Canadian steel, aluminum and forest products go beyond minor disputes and are inconsistent with the existing trade deal. He did not outline specific retaliatory measures but indicated the federal government views the tariffs as a significant breach. Car
CanadaApr 23, 2026

Immigration minister criticized after policy details shared in influencer interview

Canada’s immigration minister is facing criticism from legal professionals after discussing details of a proposed immigration program during a social media interview before any formal government announcement. Minister Lena Metlege Diab, in an interview with influencer Max Medic, said the federal government is preparing a new pathway to permanent residency for thousands of temporary residents. According to the interview, the proposed program would focus on individuals living outside major metropolitan areas. The Canadian Immigration Lawyers Association said in a statement it has sent a letter
one-taken-to-hospital-after-house-fire-in-surreys-newton-area
BCApr 23, 2026

One taken to hospital after house fire in Surrey’s Newton area

A person was taken to hospital after a house fire in Surrey’s Newton neighbourhood on Wednesday, according to police. Surrey police said the individual experienced breathing difficulties due to smoke and was transported to hospital for treatment. No update on the person’s condition was immediately available. According to a police statement, officers temporarily closed a section near 72 Avenue and 140 Street following the incident as a safety precaution. The roads were reopened to traffic at 3:25 p.m. after the fire was brought under control. Police said there are no indications of suspicio
wildfire-incidents-rise-across-british-columbia-majority-linked-to-human-activity
BCApr 23, 2026

Wildfire incidents rise across British Columbia, majority linked to human activity

Wildfire activity is increasing across British Columbia, with 15 active fires currently burning in multiple regions, according to the BC Wildfire Service. The agency said two of the fires are classified as out of control, including one in the Cariboo Fire Centre and another in the Prince George Fire Centre. Four of the active fires were reported on Wednesday. Since April 1, a total of 57 wildfires have been recorded across the province. The BC Wildfire Service says 93 per cent of these fires are believed to have been caused by human activity. Active fires are spread across several regions, inc

Related News