7.32°C Vancouver

Apr 30, 2024 6:30 PM - The Canadian Press

London Drugs probes if personal data was breached in cyber incident that shut stores

Share On
london-drugs-probes-if-personal-data-was-breached-in-cyber-incident-that-shut-stores
A statement from the retailer and pharmacy chain says it will notify "affected individuals" if the probe finds their data was breached.(Photo: The Canadian Press)

London Drugs is investigating whether personal data was compromised in a cybersecurity incident that prompted the company to close all of its stores across Western Canada until further notice.

A statement from the retailer and pharmacy chain says it will notify "affected individuals" if the probe finds their data was breached.

The company says it's working with third-party cybersecurity experts to securely bring its operations back online after discovering the incident on Sunday.

An earlier statement said there was no reason to believe customer or employee data had been affected by the incident and stores had been closed "out of an abundance of caution."

The Richmond, B.C.-based company says its phone lines have also been temporarily taken offline, but staff are available in person at London Drugs locations to support customers with urgent pharmacy needs.

President Clint Mahlman says in the latest statement that the company's priority is fully restoring operations as soon as possible.

"We appreciate everyone's patience and support during this very difficult time and will provide updates as available."

There are more than 80 London Drugs locations across Alberta, Saskatchewan, Manitoba and B.C.

Canada Post confirmed Monday that offices inside the stores are affected by the closure, but said customers can still collect parcels waiting for them.

Over the last two years, Giant Tiger Stores Ltd., Indigo Books & Music, the LCBO, the Toronto Public Library, the Nova Scotia government and the City of Hamilton in Ontario have also fallen victim to cyber incidents.

Latest news

BCDec 05, 2025

Whitecaps prepare for first MLS conference final against Inter Miami

The Vancouver Whitecaps are in Florida as the club gets ready for a historic appearance in the Major League Soccer conference final. The matchup against Inter Miami marks the first time Vancouver has advanced this far in the league’s post-season structure. The Whitecaps face one of the highest profile opponents in MLS, with global star Lionel Messi leading Miami’s attack. Vancouver players say the spotlight does not change their focus. Midfielder Sebastian Berhalter told reporters he believes the team has the confidence and structure needed to compete for a place in the league championship
BCDec 05, 2025

B.C. adds jobs in November as province faces pressure from U.S. tariffs, new labour data shows

British Columbia recorded a modest increase in employment last month as new federal labour data pointed to steady economic conditions despite ongoing uncertainty in sectors such as forestry. The provincial government highlighted the gains on Friday after Statistics Canada released its Labour Force Survey for November. According to the survey, B.C. added 6,200 jobs in November and has gained more than 40,000 positions over the past year, led by manufacturing and construction. The province’s unemployment rate edged down to 6.4 percent, slightly below the national rate of 6.5 percent. Statistic
CanadaDec 05, 2025

Carney meets Trump and Sheinbaum in rare joint appearance at FIFA World Cup final draw

Prime Minister Mark Carney joined U.S. President Donald Trump and Mexican President Claudia Sheinbaum today at the John F. Kennedy Center in Washington for the final draw of the 2026 FIFA World Cup, marking the first time the three leaders have appeared together since tensions rose over Trump’s recent trade actions. Carney entered a private viewing box reserved for the Canadian delegation shortly before the draw began. The box was located beside the American section, allowing for a brief exchange between the prime minister and President Trump. Earlier in the afternoon, Carney held a short me
teen-charged-in-connection-with-overdose-deaths-on-tsuutina-nation
AlbertaDec 05, 2025

Teen charged in connection with overdose deaths on Tsuut’ina Nation

Calgary police say a 17-year-old has been charged following two fatal overdoses on the neighbouring Tsuut’ina Nation earlier this summer, an incident that has renewed concerns about youth involvement in the province’s illicit drug trade. Investigators allege the teen had been selling cocaine, including during school lunch hours. Officers executed a search warrant at a Calgary residence as part of the investigation. Police say they seized several items, including cellphones, cash, digital scales, bear spray and quantities of cocaine and methamphetamines. Authorities note that Alberta contin
pedestrian-dies-after-early-morning-collision-with-pickup-truck-in-abbotsford
BCDec 05, 2025

Pedestrian dies after early morning collision with pickup truck in Abbotsford

A pedestrian has died after being hit by a pickup truck early Friday morning in Abbotsford, in an area police say is known for limited street lighting. Abbotsford police report the collision occurred around 5:30 a.m. on McCallum Road, just south of Busby Road and north of the Trans Canada Highway. First responders found the pedestrian with life-threatening injuries, and the individual was later pronounced dead in hospital. Investigators say the driver of the pickup truck remained at the scene and has been cooperating with officers. Early findings suggest that both the low lighting conditions a

Related News