18.59°C Vancouver

Apr 30, 2024 6:30 PM - The Canadian Press

London Drugs probes if personal data was breached in cyber incident that shut stores

Share On
london-drugs-probes-if-personal-data-was-breached-in-cyber-incident-that-shut-stores
A statement from the retailer and pharmacy chain says it will notify "affected individuals" if the probe finds their data was breached.(Photo: The Canadian Press)

London Drugs is investigating whether personal data was compromised in a cybersecurity incident that prompted the company to close all of its stores across Western Canada until further notice.

A statement from the retailer and pharmacy chain says it will notify "affected individuals" if the probe finds their data was breached.

The company says it's working with third-party cybersecurity experts to securely bring its operations back online after discovering the incident on Sunday.

An earlier statement said there was no reason to believe customer or employee data had been affected by the incident and stores had been closed "out of an abundance of caution."

The Richmond, B.C.-based company says its phone lines have also been temporarily taken offline, but staff are available in person at London Drugs locations to support customers with urgent pharmacy needs.

President Clint Mahlman says in the latest statement that the company's priority is fully restoring operations as soon as possible.

"We appreciate everyone's patience and support during this very difficult time and will provide updates as available."

There are more than 80 London Drugs locations across Alberta, Saskatchewan, Manitoba and B.C.

Canada Post confirmed Monday that offices inside the stores are affected by the closure, but said customers can still collect parcels waiting for them.

Over the last two years, Giant Tiger Stores Ltd., Indigo Books & Music, the LCBO, the Toronto Public Library, the Nova Scotia government and the City of Hamilton in Ontario have also fallen victim to cyber incidents.

Latest news

AlbertaMay 19, 2026

Edmonton councillor proposes “Forever Canadian Avenue” outside Alberta legislature

An Edmonton city councillor says he plans to seek a symbolic street renaming outside the Alberta legislature following the success of a pro-Canada petition campaign. Coun. Michael Janz said he will submit an application to rename the portion of 99 Avenue directly in front of the legislature grounds to “Forever Canadian Avenue.” The proposed name references the “Forever Canadian” petition, which gathered enough signatures in December to advance under Alberta’s citizen initiative process. According to the petition organizers, the proposed referendum question asks Albertans: “Do you a
canada-advises-against-travel-to-eastern-congo-amid-ebola-outbreak
CanadaMay 19, 2026

Canada advises against travel to eastern Congo amid Ebola outbreak

The federal government is advising Canadians to avoid travel to eastern regions of the Democratic Republic of Congo following an Ebola outbreak involving the Bundibugyo virus, a rare strain with no approved vaccines or treatments. According to the World Health Organization, more than 500 suspected cases have been reported, including at least 130 deaths. WHO Director-General Tedros Adhanom Ghebreyesus said Tuesday he is concerned about the “scale and spread of the epidemic.” Global Affairs Canada updated its travel advisory to warn against all travel to Ituri province, where the outbreak wa
abbotsford-police-arrest-suspect-in-two-armed-street-robberies
BCMay 19, 2026

Abbotsford police arrest suspect in two armed street robberies

Abbotsford Police say a South Asian male youth has been arrested in connection with two separate armed street robberies reported in the city last month. Police have not publicly identified the suspect. According to police, the first incident happened on April 14 near the intersection of McClure Road and Trethewey Street during the afternoon hours. The second robbery was reported on April 30 at night near Exhibition Park along the Discovery Trail. Investigators allege the same suspect was involved in both incidents. Police said the victims were threatened with a firearm and had jewelry stolen d
poilievre-criticizes-federal-government-after-latest-inflation-report
BCMay 19, 2026

Poilievre criticizes federal government after latest inflation report

Conservative Leader Pierre Poilievre is criticizing the federal government following the release of the latest inflation figures from Statistics Canada, saying rising living costs continue to put pressure on Canadian families. In a statement issued after the report was released, Poilievre said food prices are increasing faster than the overall inflation rate and argued Canadians are paying more for everyday essentials while receiving less in return. He also pointed to continued high energy and fuel prices, saying the cost of living remains a major concern for households across the country. Poi
daylight-shooting-in-langley-leaves-27-year-old-man-injured
BCMay 19, 2026

Daylight shooting in Langley leaves 27-year-old man injured

A 27-year-old man was injured in a daytime shooting in Langley on Saturday, with police saying the incident is believed to be targeted and the investigation remains ongoing. Langley RCMP said officers responded to reports of an assault in the 5400 block of Brydon Crescent at approximately 12:30 p.m. Upon arrival, officers located a man suffering from gunshot wounds. He was transported to hospital for treatment. Sgt. Zynal Sharoom said in a statement that investigators are working to determine the circumstances and motive behind the shooting. Police have not released information about any suspe

Related News