B.C. introduces new complaint process in bid to increase trust in ICBC

Attorney General David Eby says the province is revamping the fairness office that deals with complaints against ICBC.

Eby says it's no secret that people don't trust the public auto insurer and the province is making several moves aimed at changing that.

He says ICBC already has a fairness office but the commissioner will now be appointed by cabinet and their recommendations, and ICBC's responses will be required to be posted publicly in plain language.

Eby says individuals who accept pre-litigation payments from ICBC will also no longer be barred from later suing the Crown corporation, which he says may reduce the number of cases that actually end up in court.