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Dec 30, 2020 10:26 PM -

Pandemic shifts subject, but non-emergency calls to 911 still a danger: dispatcher

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File - The RCMP logo is seen outside Royal Canadian Mounted Police "E" Division Headquarters, in Surrey, B.C. (THE CANADIAN PRESS)

The dispatcher that handles most of British Columbia's 911 calls says COVID-19 gave a different twist to some calls this year, but E-Comm's annual list of nuisance callers reveals little change elsewhere.

In an effort to remind the public that 911 should only be dialed in an emergency, E-Comm has released its list of the top-10 nuisance calls of 2020.

The dispatcher says inquiries such as the number-one-ranked complaint about missing food deliveries or the second-ranked call about a possible COVID-19 lockdown probably wouldn't have made previous nuisance lists.

Even the third-ranked question about the legality of trampolines during COVID-19 would have been inconceivable one year ago.

But E-Comm officials say those calls and others about a stuck banking card, smoking in restricted areas or inquiries about the time are all inappropriate because they don't involve immediate risk to life or property.

E-Comm dispatcher Megan McMath says general complaints to the emergency line that aren't police, fire or ambulance matters, divert critical resources from those in real emergencies.

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