B.C. 911 emergency workers begin strike vote over staffing and workload concerns

Workers at British Columbia’s 911 emergency service centres began voting Wednesday on potential strike action, with the union citing staffing shortages, rising call volumes and increasing workplace pressure.

The union representing E-Comm employees said staff are already facing significant mental strain as members respond to more than two million emergency calls each year. The union said the work is stressful even under normal conditions, but current staffing levels have added to the pressure on employees.

A key issue in the dispute involves mandatory overtime tied to the upcoming FIFA World Cup events in Vancouver. Union officials said they oppose any requirement for additional overtime shifts, arguing workers are already dealing with heavy workloads and burnout concerns.

E-Comm said it respects the union’s right to conduct a strike vote. In a statement, the organization said it would work with the B.C. Labour Relations Board to ensure 911 services continue without disruption if any job action takes place.

The dispute highlights broader concerns about staffing capacity and working conditions within British Columbia’s emergency communications system. Further steps are expected following the outcome of the strike vote.